Shammi Kapoor brings over 18 years of extensive professional experience to his role as Senior Vice President, Business Operations at TATA AIG General Insurance. Throughout his career, Shammi has demonstrated a keen ability to manage operational processes, system design, and digital avenues with precision and innovation. His expertise spans across both life and health insurance as well as general insurance, where he has excelled in optimizing customer experience and service delivery models.With a robust understanding of the insurance landscape, Shammi has played a instrumental role in driving strategic initiatives aimed at enhancing operational efficiency and improving service quality. His leadership has been instrumental in navigating complex challenges and implementing solutions that align with TATA AIG's vision of providing exceptional insurance services.